I spent yesterday at Epsom Downs Racecourse.

And very nice it was too.

I wasn’t there for the dobbin racing though, but rather, for a conference.

I’ve mentioned before how the firm loves a conference.

The management team spoke at length, about how the company will be transformed and improved over the coming years.

They told us what they were going to put in place, to make us into a successful company. 

Into a company where the customer always gets a fantastic service.

Into a company where the workforce just love coming to work.

And they told us how we are all a part of it.

I’ve been around, so I’ve heard it all before, of course.

But, it does sound promising. 

And results are already being seen… if facts and figures are to be believed.

So, maybe, just maybe, it will be different this time round.

I really do hope so. 

My personal highlight of the day? Lunch.