Like so many of us, I use Amazon.
A lot.
Probably too much.
Thanks to Amazon Prime, we have what seems like a constant stream of delivery drivers coming to our door on an almost daily basis. And, I know I spend too much on Amazon.
But that’s because they have made it so easy.
On purpose.
Next day delivery; Single click purchasing; Recommendations.
It’s just all so simple.
So simple that a complete idiot can get it wrong, it seems.
A little while ago, an electronic project on t’internet took my fancy. “I’ll build meself one of those!”, I thought. Handily, the project author had not only listed all the parts required, but also links to where they could be purchased from. A lot of it was from Amazon.
I merrily clicked away, adding items to my Amazon basket. At one point, it asked for my password. I thought this strange, as my password is normally stored such that I don’t need to enter it. Anyway, I did enter it – which it accepted – and I carried on ordering my bits and pieces. Something was subtly different about the site, but I couldn’t quite put my finger on it.
And then I realised the links had actually taken me to Amazon’s .com website in the US. It seemed like I now had two accounts: one on the .co.uk site and one on the .com site. D’oh!
I didn’t want two accounts, so decided to delete the .com account. I went through the very convoluted process of cancelling my account. “Are you sure?” it said, when I finally got to the end.
Yes.
“Are you really sure? This will delete everything in your account.”
Yes… do it… there’s nothing in this account.
“OK, if you say so… Account Deleted.”
Disaster! What they failed to mention was that the .com account and the .co.uk account were linked… or they were one and the same thing, I don’t know. So, I lost everything: details of previous orders; wishlists etc.
OK, that’s annoying, but it’s not a big problem, is it: just create a new account.
I created a new account.
Then I had to get myself set up on Prime, once again. A bit of a kerfuffle having to recreate the wishlists and boxsets that I had saved on there, but again, not a real problem.
And then I had a thought. I checked my Kindle. My library was empty! I’d had about a hundred books in there and now they were all gone. OK, yes, I’d read most of them, but that didn’t mean I wanted to empty my virtual bookshelf. Plus, there were half a dozen unfinished books and several that I’d recently bought and hadn’t yet got round to reading.
Bugger.
I contacted Amazon on their webchat thing and was assured that this could be resolved and that they could get all my books back. I was told the relevant department would contact me within 48 hours.
Of course, no-one contacted me.
I got back in touch with them several times in the days that followed.
A week later, after many emails and more phone calls, I was told that it was gone… all of it… and none of it could be retrieved.
I’m bloody annoyed. Mainly with myself, because this was my doing, after all.
It was my mistake.
But I’m also annoyed with Amazon for not making it clear that my .com account and my .co.uk account were actually the same thing. Also, you’d think with the amount of server space they have, they could have a procedure in place to hold the data from a closed account for a short period of time, to allow for idiots like me mistakes like this.